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Andrew Jackson

Massachusetts passes ‘right to repair’ law making car data more available

“Tuesday’s victory shows that people overwhelmingly support fair repair,” Looks like 2022 vehicles will have to play nice with independent repairers. This could be very good for SMART Repairers who have the digital means to integrate vehicle telematics. Read the article here.

What makes you so special?

If you can’t explain it, they’ll never understand it.

How To Find PDR Contractors To Staff Your Hail Storm Team Without Using Brokers

Anything goes with the weather these days. This year it didn’t snow where it usually snows, and it did snow where it often doesn’t. With unseasonably mild temperatures starting out the year, it could be an indicator that we may be in for a pretty good hail season. Hail also may hit areas that are […]

5 Overlooked Ways To Improve Touch Time For Your SMART Business

As soon as a vehicle comes into your SMART repair shop and a technician gets to work, the clock starts ticking. If you know that a more significant job is going to be time-consuming, you must know the ways you can make up for the lost time. No repair is ever the same, which is […]

5 Benefits of Digital Marketing

We live in the age of technology, where we are all connected one way or another. Today, businesses can reach more customers through digital platforms than through traditional advertising. Digital marketing not only gives faster results, but it also helps you connect with more people who turn into real customers in a significantly shorter amount […]

3 Simple Ways To Improve Your PDR Business Over The Next Quarter

If you’re a PDR business owner evening out your business in the dry spell that ensues after the booming hail season, then read on.

Ensure Your Feedback is Heard

Karin Hurt, the Founder of Let’s Grow Leaders, published a very good piece about how leaders can ensure their feedback is appreciated. Essentially, your team wants to know you understand their situation. That you’ve walked the walk, and experienced the same challenges they currently face. Don’t ask your team to take risks that you aren’t […]

Are You As High-Tech As Your Customers?

We live in an age of technology where everything is connected in one way or another. If your shop is not up-to-date on the latest in technology, customers will notice. They’ll feel like they can take their business somewhere that is up-to-date for the year 2019. Several shops don’t realize technology plays a significant role […]

Mitigate Your Liabilities For Previous Bad Collision Repair

An auto repair business is responsible for repairing the car to the highest of safety standards. Compliance with OEM procedures is the norm when it comes to collision repair. Anything less and you not only lessen the overall safety of the vehicle, but you could also significantly increase the risk of the car getting involved […]

Are You Putting Customer Lives At Risk By Not Using OEM Glass?

The strict rigors vehicle glass has to go through before it can be sold in the United States makes it one of the essential parts of a car. But when a vehicle is equipped with ADAS, always repair using OEM glass to maintain the safety features of that car.